Reference

Terms That Govern Your gf99 Account

These terms set out what you agree to when you open and use a gf99 account — covering deposits through bKash, Nagad, and Rocket, how your wallet works, and what we expect from you.

Account EligibilityWallet & Payment RulesFair Use PolicyAccount Suspension TermsJurisdiction Applies
gf99 Terms That Govern Your gf99 Account
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on gf99 to ask about a specific clause, a wallet hold, or an account restriction. Our team responds in English for Bangladesh.
Email Support Send a detailed query to our support address for written confirmation of how a term applies to your account. Useful for withdrawal disputes or account review requests.
Help Centre Browse the Help Centre on gf99 for plain-language explanations of key clauses — including how bKash and Nagad transaction records are used during account verification.
HOW WE OPERATE

How gf99 Handles Your Account Data

We hold your account data — including wallet transaction records from bKash, Nagad, and Rocket — only for as long as needed to operate your account and meet our obligations. You can request a summary of what we hold by contacting support through live chat or email. Account security relies on OTP verification at login; if you receive an OTP you did not request, change your password immediately and notify us.

Data Retention

Transaction and account records are kept for the period required by our operating obligations. You may request deletion of non-essential data by contacting support in writing.

Account Security

Login is protected by OTP sent to your registered mobile number. Never share your OTP. If your number changes, update it through account settings before your next deposit.

Wallet Verification

When you add a bKash, Nagad, or Rocket number to your account, we match it against your registered identity. Mismatched wallet details will pause withdrawals until resolved.

Requesting Changes

To update personal details or dispute a term's application to your account, contact support via live chat or email with your account ID and the specific clause in question.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most from account holders in Bangladesh.

These terms apply to any account opened on gf99. Whether access is lawful in your location depends on local law and the eligible regions we serve — check that before opening an account.

We notify you through your registered account before material changes take effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Your wallet balance is held during any account review. Once the review concludes, funds are either returned to your registered bKash or Nagad number or handled per the outcome.

Contact our support team via live chat or email with your account ID. We will provide a summary of the data we hold, including transaction records linked to your wallet.

Using multiple accounts, providing false identity details, mismatching your bKash or Rocket number, or attempting to manipulate game outcomes are all breaches that may lead to suspension.

Reach out via live chat or email, quoting your account ID and the specific clause. Our team will review the case and respond with a written explanation of the decision.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.