Reference

Know Where You Stand with gf99

Our legal terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet transactions via bKash, Nagad, and Rocket to account access and dispute handling.

Account EligibilityWallet & Payment RulesJurisdiction ConditionsAccount SecurityDispute Process
gf99 Know Where You Stand with gf99
LEGAL CONTACT PATHS

Reach Us on Legal or Account Queries

Team online

Live Chat

Open the chat widget from any page on gf99 to raise a legal query, account dispute, or eligibility question directly with our support team.

Email Support

Send detailed legal or account concerns to our support address. Include your registered mobile number so we can locate your account and respond accurately.

Account Help Centre

Log into your account and navigate to the Help section for self-service options covering terms queries, wallet verification, and account status checks.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Data Handling We collect only what is needed to operate your account — your registered mobile number, wallet details for bKash or Nagad, and transaction history. We do not sell your data to third parties.
Cookie Policy We use session and preference cookies to keep you logged in across devices and remember your lobby settings. You can manage cookie preferences through your browser at any time.
Account Security Every login triggers an OTP to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support through live chat.
Data Requests and Retention You can request a copy of your account data or ask us to close your account by contacting support. We retain transaction records as required by our operating obligations.

Common Legal Questions from Our Account Holders

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to wallet transactions in Bangladesh.

Access depends on your local law and whether your region is covered under our eligibility conditions. Check your local regulations before opening an account — we cannot make that determination for you.

Your deposit wallet must be registered in your own name. Using another person's bKash, Nagad, or Rocket account to fund your gf99 account is a terms breach and may result in suspension.

Contact our support team via live chat or email with your registered mobile number. We will process your data request in line with our retention and disclosure obligations.

Contact support immediately through live chat. Provide your account details and the transaction reference. We will place a review hold on the relevant transaction while we investigate.

We notify you via your registered contact details when we make material changes. Continuing to use your account after that notification means you accept the updated terms.

We may suspend or close accounts that breach our terms — including eligibility violations, multiple accounts, or wallet misuse — and we will communicate the reason through your registered contact details.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.